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We, old Dutch Trading Spain SA, have adopted this Complaints Procedure in order to ensure a fair and quick process for handling complaints that may arise from our relationship. 

1. Submitting your Complaint 

You may submit your complaint in writing and addressed to the Compliance Officer of Old Dutch Trading Spain SA who is authorized to handle and investigate complaints that may be submitted to him from our Clients. 

You may use the Complaints Form attached herein and submit it in any of the following ways: 

  1. By sending by post or delivering in person the attached Complaints Form at the following address: Gran Via de les Corts Catalanes, 658, 3º 1ª /08010 Barcelona, Spain
  2. By submitting the Complaints Form electronically at the following email addresses:

2. Handling of your Complaint 

Once we receive your complaint we will review it carefully and will try to resolve it without undue delay.

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