We, old Dutch Trading Spain SA, have adopted this Complaints Procedure in order to ensure a fair and quick process for handling complaints that may arise from our relationship.
1. Submitting your Complaint
You may submit your complaint in writing and addressed to the Compliance Officer of Old Dutch Trading Spain SA who is authorized to handle and investigate complaints that may be submitted to him from our Clients.
You may use the Complaints Form attached herein and submit it in any of the following ways:
2. Handling of your Complaint
Once we receive your complaint we will review it carefully and will try to resolve it without undue delay.