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We, old Dutch Trading Spain SA, have adopted this Complaints Procedure in order to ensure a fair and quick process for handling complaints that may arise from our relationship. 

1. Submitting your Complaint 

You may submit your complaint in writing and addressed to the Compliance Officer of Old Dutch Trading Spain SA who is authorized to handle and investigate complaints that may be submitted to him from our Clients. 

You may use the Complaints Form attached herein and submit it in any of the following ways: 

  1. By sending by post or delivering in person the attached Complaints Form at the following address: Gran Via de les Corts Catalanes, 658, 3º 1ª /08010 Barcelona, Spain
  2. By submitting the Complaints Form electronically at the following email addresses: complaints@365trading.com

2. Handling of your Complaint 

Once we receive your complaint we will review it carefully and will try to resolve it without undue delay.

HIGH RISK INVESTMENT WARNING: 365trading.com is operated by Fidelisco Capital Markets Ltd, a Financial Services Company authorized and regulated by the Cyprus Securities Exchange Commission (CySEC) under license no. 181/12 and is located at Stassinos Building, 2nd Floor, Ayias Elenis 2, 1060, Nicosia, Cyprus. Trading Binary Options may incur a high level of risk and can result in the loss of all your invested capital. Therefore it may not be suitable for all investors. You should not risk more than you are prepared to lose. Before deciding to trade, please ensure you understand the risks involved and take into account your level of experience. Seek independent advice if necessary. Please note 365trading does not actively market her products in the following countries : Argentina, America, Brasil, Canada, Belgium. Please read our full "Risk Disclosure Statement".